Salon Policies
Booking Fee / Cancellations
To reserve your appointment, a booking fee (also called a deposit) is required for each service. This fee is non-refundable and is applied toward the total cost of your service at your appointment.
Because your appointment time is reserved exclusively for you, the booking fee/deposit will be forfeited in the event of a no-show or a cancellation/rescheduling made with less than 48 hours’ notice. A new booking fee is required to secure a future appointment.
Thank you for understanding that this policy allows us to thoughtfully reserve our time and accommodate all of our clients with the same level of care.
Running Late
We understand that life happens. Please let us know as soon as possible if you are running late.
To ensure every client receives the time and attention they deserve, arriving more than 15 minutes late may require your service to be adjusted or rescheduled. We will always do our best to accommodate you while maintaining our quality of service.
New Extension Client Bookings
Extension clients are required to book a consultation.
Our consultations are subject to a booking fee, which protects our time and wages as professionals while also ensuring that clients who book are serious about moving forward with their service.
Due to the customized nature of extensions and colour services, we are unable to provide an accurate price estimate without a consultation. We need to see your hair in person, assess the starting point, and determine exactly what steps will be required to achieve the desired result while maintaining the integrity of your hair.
A consultation allows us to take the time to understand your hair goals, discuss expectations, and create a personalized plan for your visit.
New Colour and/or Haircut Clients
We strongly suggest new colour clients book a consultation prior to booking their appointments, this ensures we can provide the highest quality colour results by developing a clear plan for your individual needs.
Our consultations are subject to a booking fee, which protects our time and wages as professionals while also ensuring that clients who book are serious about moving forward with their service.
Clothing & Personal Items
For colour appointments, we recommend wearing less valuable clothing and leaving any meaningful items at home. We take precautions to protect your clothing and personal items, however, hair colour and lightening products can potentially stain or damage fabrics. We cannot be held responsible for personal belongings or clothing that may be stained or damaged during your service.
Adjustment Policy
Your happiness and confidence in your hair are incredibly important to us. Please reach out within 3 days of your appointment so we can personally assess your hair and determine the best way to make an adjustment.
Adjustments are intended to address concerns with the service provided and do not apply to a change of mind or a change in preference. Additional product costs may apply where necessary.
For the integrity of your hair and the service provided, any hair that has been changed by you or another stylist after your appointment will not be eligible for correction by us.
Refunds
All sales are final. We do not offer refunds.
Thank you for respecting our business, and the experience we work so intentionally to create for every client.
Your appointment is a dedicated time reserved especially for you, we appreciate your consideration and understanding of our policies.